Return & refund policy

Ephirix Return and Refund Policy

At Ephirix, every piece is designed to make you feel confident, elegant, and fearless. Your satisfaction is our top priority. If your order does not meet your expectations, we are here to make it right.

Returns
Because fashion is personal, we ask that items be returned unworn, unwashed, and with all original tags and packaging.

If your order arrives damaged, defective, or incorrect, contact us within 30 days of receiving your items to request a return or replacement.

To be eligible for a return:

• The item must be in its original condition, with all tags attached
  
  

• The return request must be submitted within 30 days of delivery
  
  

• Provide your order number and clear photos if the item was damaged
  
  

Return shipping is the responsibility of the customer unless the return is due to our error, such as a wrong item or a product arriving damaged.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5 to 10  business days, depending on your bank or credit card provider.

Please note that original shipping costs are non-refundable. Items that have been worn, washed, or returned after 30 days are not eligible for a refund.

Replacements
We are happy to replace items that are:

• Damaged during shipping
  
  

• Sent incorrectly
  
  

• Defective or flawed upon arrival
  
  

To request a replacement, email us at contact@ephirix.com with your order number and clear images of the issue. 

Cancellations
Orders can only be canceled within one hour of placement. After this time, your order may already be in the fulfillment process and cannot be modified or canceled.

How to Start a Return or Replacement Request
Reach out to our support team at contact@ephirix.com with your order number and reason for return.

If your request qualifies, we will provide return instructions and a return shipping address. Once your return is received and inspected, we will process your refund or ship a replacement if applicable.

Need Help
Our customer care team is ready to assist you:

Email: contact@ephirix.com
Phone: +1 905 691 9064
Address: 557 Farmstead DR, Milton Ontario, L9T 4M6, Canada

Shopping with Ephirix means fashion without compromise. Every piece is created for the fearless, and our team is here to ensure your experience is just as exceptional as our collections.